Connect a Lazada shop
Connecting a seller’s Lazada shop lets theopsroom bring in its orders, keep its stock right, publish products and handle returns. You start in theopsroom, then sign in on Lazada’s own page and approve theopsroom.
Before you start
Section titled “Before you start”- You need the seller’s Lazada Seller Center login, or the seller next to you to sign in.
- One Lazada login connects one shop.
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Open Admin → Shop Connections and click Connect shop. The window “Connect a shop” opens.
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Under Marketplace, choose Lazada.
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Choose the client the shop is for. Its orders and products will belong to that client. If the seller is new, choose + New client and type the Client name: the client is made when you continue.
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Click Continue to Lazada. Your browser goes to Lazada’s sign-in page.
- 1. The marketplace.
- 2. The client the shop is for: its orders and products belong to them.
- 3. Or add a new client here.
- 4. Go to Lazada to sign in and approve theopsroom.
Tap or click the picture to open it full size. -
On Lazada’s page, sign in with the seller’s Seller Center account and approve theopsroom.
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Lazada sends you back to Shop Connections. A green banner says “Lazada shop connected. Importing the last 30 days of orders…” and the list refreshes after a few seconds.
- 1. The shop, with the marketplace and country. Click its name to see its details.
- 2. Connected: theopsroom brings in its orders every 5 minutes.
- 3. When orders were last brought in, and how many.
- 4. Bring in new orders now instead of waiting.
The shop now shows Connected. Its orders arrive every 5 minutes. To bring in its existing products, choose Import products from its ⋯ menu (see Import products from a shop).
What theopsroom asks permission for
Section titled “What theopsroom asks permission for”theopsroom uses Lazada Open Platform with these permissions: seller authorisation, orders (read; ready to ship; shipping labels), products (create, update and remove products and SKUs; categories, attributes and brands; images), stock, returns (reverse orders: read, and the seller’s refund decisions) and the order push mechanism.
What each button and field means
Section titled “What each button and field means”| Item | What it means |
|---|---|
| Marketplace | Which marketplace to connect. Only marketplaces set up on theopsroom’s server are listed. |
| Client | Who the shop belongs to. Its orders, products and listings belong to that client. |
| + New client | Make a new client as you connect. |
| Continue to Lazada | Go to Lazada to approve. Greyed out until you choose a client. |
If something goes wrong
Section titled “If something goes wrong”| Message | Why | What to do |
|---|---|---|
| “Connection cancelled on the marketplace — nothing was connected.” | The approval was cancelled on Lazada. | Click Connect shop again. |
| “That connect link expired or was already used. If the shop is listed below it is connected; otherwise click Connect shop again.” | The sign-in took too long, or the page was reloaded. | Check the list; if the shop isn’t there, start again. |
| “The marketplace did not accept the authorization. Check the app keys and try again.” | Lazada refused the app keys. | Try again; if it keeps happening, ask whoever runs your hosting. |
| “This shop already belongs to another client. Use Move to client to change it.” | The shop is already connected for another client. | Use Move shops to another client. |
| “Choose the client this shop is for” | No client chosen. | Choose a client. |
Later, if Lazada stops theopsroom’s access, the shop shows Needs reconnecting: see Look after shops.