Skip to content
theopsroom Guide

Force import stock

Force import stock makes each SKU’s warehouse count match a marketplace: the marketplace’s stock, plus units on that marketplace’s orders not packed yet. Use it when a new seller starts with you, before you count their stock in, or to start again from the marketplace’s numbers. You see a preview before anything changes.

Before you start

Section titled “Before you start”

Steps

Section titled “Steps”

  1. Open Admin → Shop Connections. Click ⋯ on the shop’s row and choose Force import stock (or the button in the shop’s details).

  2. The window “Force import stock · …” shows “Reading the stock from …”, then the preview: e.g. “4 SKUs will change · 10 already match · 1 not found on Lazada”, or “Every SKU already matches …”.

    The Force import stock window for a Shopify store: what the count becomes, the stock-sync note and the preview
    1. 1. What the warehouse count becomes.
    2. 2. With stock sync on, the new counts then go to every marketplace.
    3. 3. The preview: what will change. Here, nothing needs to.
    Tap or click the picture to open it full size.

  3. Check the table: Seller SKU, Product, the marketplace’s number (with “+… on unpacked orders”), and Warehouse (now → new).

  4. Click Reset stock for … SKUs. You see “Stock reset from … for … SKUs.” and either “Nothing was sent to …” or “Every marketplace will be set to the new counts.”

What happens to the stock

Section titled “What happens to the stock”
  • Units on named shelves stay where they are. Unassigned takes the difference. If that goes below zero, it shows as Count needed: count those shelves.
  • Each change is recorded in the SKU’s history as a recount, with “forced import · not sent to …”.
  • Nothing is sent to the marketplace you imported from.

What each button and field means

Section titled “What each button and field means”
Item What it means
Marketplace column The marketplace’s stock (Lazada and Shopee: sellable stock; TikTok: the stock in the shop’s warehouse; Shopify: the stock at the fulfilment location theopsroom created).
Warehouse theopsroom’s count now, and what it becomes.
“not found on …” SKUs in theopsroom that the marketplace doesn’t have. They don’t change.
Reset stock for … SKUs Apply the preview.

If something goes wrong

Section titled “If something goes wrong”
Message Why What to do
“Couldn’t read the stock from …: …” The marketplace didn’t answer. Try again later; if it repeats, reconnect the shop.
“Force import stock isn’t available for … shops” That marketplace isn’t supported. Count the stock in instead.
Section titled “Related pages”