Your shipping settings
The Shipping page (Admin → Shipping settings in the top bar) holds how the warehouse ships your Shopify orders: your preferred courier, the delivery notifications your buyers get, and your own courier accounts if you have any.
Choose your preferred courier and notifications
Section titled “Choose your preferred courier and notifications”- Open Admin → Shipping settings. The page is titled Shipping.
- In Preferred courier, choose the courier the warehouse books your Shopify parcels with: the warehouse’s EasyParcel or Shippit, or your own account. Choose None and the warehouse picks from the 3 cheapest.
- Under Delivery notifications, tick SMS, Email or WhatsApp if you want EasyParcel to message your buyers about their delivery. Each costs a little per parcel (for example SMS S$0.06, WhatsApp S$0.08, email free), added to the shipping price. Your buyers get the courier’s tracking number either way.
- Click Save shipping settings. You see “Shipping settings saved.”
The warehouse books that courier’s cheapest service, and can still change it when packing. Notifications apply to parcels booked through EasyParcel.
Add your own courier account
Section titled “Add your own courier account”If you have your own J&T Express or Shippit account, the warehouse can book your parcels on it, and the courier bills you directly.
- Under Your courier accounts, find the courier.
- For J&T, type your Email and Password, and choose the Default service. For Shippit, paste your API key (Shippit → Settings → Integrations). Your Shippit account must have the warehouse as its pickup address.
- Click Save. theopsroom checks the login with the courier first, then shows “Connected · “ and the login.
To remove an account, click Remove and confirm. A password or key left blank keeps the saved one.
What each item means
Section titled “What each item means”| Item | What it does |
|---|---|
| Preferred courier | The courier your Shopify parcels are booked with; None: the warehouse picks from the 3 cheapest. |
| Delivery notifications | SMS, email or WhatsApp messages from EasyParcel to your buyer, a small charge per parcel each. |
| Email, Password | Your J&T login. Leave the password blank to keep the saved one. |
| API key | Your Shippit key. Leave it blank to keep the saved one. |
| Default service | The J&T service booked unless the warehouse picks another, such as Next day. |
If something goes wrong
Section titled “If something goes wrong”| Message | Why | What to do |
|---|---|---|
| “This login doesn’t work — save it again with the right password” | The courier refused your login (J&T’s password, or Shippit’s API key). | Type the right password or key and click Save. |
| “Shippit didn’t accept the API key — check the API key” | The Shippit key is wrong or lacks Retrieve Quote. | Copy the key again from Shippit and save. |