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theopsroom Guide

An order's details

Every order has a details window. It shows where the order is going, how far it has got, its parcels and tracking, and what’s in it.

Steps

Section titled “Steps”
  1. Open Orders and find the order (use the search box or the groups on the left).
  2. Click Details on its row (on a phone, tap the order, then Full details).
An order's details: Deliver to, Fulfilment, the EasyParcel booking and Reprint label
  1. 1. Who the parcel goes to.
  2. 2. The courier, tracking number and each parcel.
  3. 3. For a Shopify order: the courier theopsroom booked, its service and cost.
  4. 4. Reprint label: print the courier label again.
Tap or click the picture to open it full size.

What the window shows

Section titled “What the window shows”
Part What it tells you
Header The order number, its marketplace, and badges such as “COD” or “Shop disconnected — no longer updating”. Under it: when it was placed, the seller and the shop. Open return shows when the order has a return.
Progress New → Acknowledged → Picking → Packed → Dispatched → Delivered. A cancelled or returned order says “This order was cancelled.” or “This order was returned.” instead.
Deliver to The buyer and their town.
Fulfilment The courier and tracking number, and each parcel (“Package … · courier · tracking · Packed / Ready to ship”), or “Not yet dispatched”.
Courier booking (Shopify orders) Who theopsroom booked (EasyParcel, or the seller’s own J&T account), the service, pickup or drop-off, the cost, and the tracking number with Copy. Staff see Reprint label.
Line items SKU, description, brand and quantity.
Extra items Gifts and extras added to the order; they can be changed while it’s New.
Order total What the buyer paid.

Notices you may see

Section titled “Notices you may see”
  • “Buyer asked to cancel on Shopee — accept or reject it above before packing”: see Answer a buyer’s cancellation request.
  • “TikTok is holding this order — the buyer can still cancel. Pack it after the hold ends.”
  • “No seller SKU in … for … — add one in … Seller Center”: the marketplace item has no seller SKU, so theopsroom can’t tell which product it is.
  • “Replacement for #… — the buyer asked for a replacement”.
Section titled “Related pages”