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theopsroom Guide

Sign in

You sign in with the email address your account is under and your password, or with your Google account. A sign-in lasts 7 days and is renewed while you use theopsroom, so most days you won’t see this page.

Before you start

Section titled “Before you start”

You need an account. An admin creates one for you by sending you an invite link; see Accept an invite.

Steps

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The Sign in page with Email, Password and Sign in
  1. 1. The email address your account is under.
  2. 2. Your password (at least 12 characters).
  3. 3. Sign in. You go back to the page you were trying to open.
  4. 4. Forgot it? An admin makes you a reset link.
Tap or click the picture to open it full size.
  1. Open theopsroom at app.theopsroom.io (or from the app on your phone). If you aren’t signed in, you see Sign in.
  2. Type your Email and Password.
  3. Press Sign in. You go to the page you were trying to open, or to the Overview.
  4. If you’ve set up two-factor sign-in, the page changes to Two-factor sign-in first. Type your 6-digit code and press Verify. See Sign in with a code.

To use Google instead, press Continue with Google and choose your Google account. Google sends you back to theopsroom, signed in. The first time, theopsroom links that Google account to your theopsroom account with the same email address, but only if that email is confirmed (see Confirm your email). Google needs no extra code: Google’s own sign-in counts. Continue with Google only shows when your company has switched Google sign-in on.

To sign out, open your account menu (your name, top right) and choose Log out. The next person to sign in on that device starts on the Overview.

Forgot your password?

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Press Forgot password? under the sign-in button and follow Forgot your password?. Or ask an admin for a reset link (it works once and expires in 24 hours), then follow Set a new password.

If something goes wrong

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What you see Why What to do
Email or password is incorrect The email or password is wrong, the account is disabled, or the account only signs in with Google. Check both, or use Continue with Google. Still stuck? Ask an admin for a reset link.
That code didn’t work. / Too many tries — sign in again Wrong code on the Two-factor sign-in step. See Sign in with a code. Lost your phone? Use a backup code or ask an admin to reset your 2FA.
Too many sign-in attempts — try again in 15 minutes 5 wrong passwords for that email in 15 minutes. Wait 15 minutes, or ask an admin for a reset link.
There’s no theopsroom account for that Google account — ask an admin for an invite. No account has that Google account’s email, your email isn’t confirmed yet, or your account is linked to a different Google account. Sign in with your password and confirm your email, or ask an admin for an invite.
This account is disabled — ask an admin. An admin switched your account off. Ask an admin.
Google sign-in didn’t complete. Please try again. You cancelled at Google, took longer than 10 minutes, or finished in another browser. Try again in the same browser.
Can’t reach theopsroom API at … The theopsroom server is waking up or offline. Wait a minute and try again.
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