Require 2FA for everyone
Only the platform admin sees this. Platform → Settings has a Two-factor sign-in card with one switch: Require 2FA. It’s off until you turn it on.
Before you start
Section titled “Before you start”Set up your own two-factor sign-in with an authenticator app first, and try signing in with it. See Set up two-factor sign-in.
- Open Platform → Settings and find Two-factor sign-in.
- Under Require 2FA you see how many people haven’t set up two-factor yet, or “Everyone has set it up”.
- Turn the switch on. “Require 2FA for everyone?” says how many people will set it up at their next sign-in.
- Press Turn on. Press Cancel to leave it off.
What happens when it’s on
Section titled “What happens when it’s on”- People who sign in with a password and have no 2FA only reach the setup screen and sign-out. That includes someone who is already signed in with a password. The platform admin uses an authenticator app only; admins, staff and sellers can also use email codes.
- Continue with Google is not affected and never asks for a code.
- People can’t turn off their own two-factor sign-in while this is on.
Turn the switch off again the same way (no question is asked). Your change is recorded in your activity.
If something goes wrong
Section titled “If something goes wrong”| What you see | Why | What to do |
|---|---|---|
| Set up your own two-factor sign-in with an authenticator app first. | You haven’t set up 2FA with the app yourself. | Set it up, then try again. |
| Only platform admins can do this | You’re not the platform admin. | Ask the platform admin. |
| Someone is locked out | They lost their phone and codes. | Reset their 2FA. |