Forgot your password?
If you can’t remember your password, theopsroom can email you a link to choose a new one.
- On the sign-in page, click Forgot password?.
- Type your Email and press Send link.
- You see “Check your email” and “If that email has an account, a link is on its way.” Open the email.
- Click the link. It works once and lasts 1 hour. Choose a new password (see Set a new password).
You’re signed in on this device, and signed out everywhere else.
The answer is the same for every address, so nobody can use this page to find out who has an account. A link is only sent to an account that is active and whose email is confirmed (see Change your email). If yours isn’t confirmed, ask an admin for a reset link.
If something goes wrong
Section titled “If something goes wrong”| What you see | Why | What to do |
|---|---|---|
| If that email has an account, a link is on its way. | This is the answer for every address. No email comes if the account doesn’t exist, is disabled, or isn’t confirmed. | Check spam. Still nothing after a few minutes? Ask an admin for a reset link. |
| Email isn’t set up for this app yet. Ask your admin. | theopsroom can’t send email yet. | Ask an admin for a reset link. |
| This reset link is no longer valid — ask an admin for a new one. | The link is older than 1 hour, was already used, or you asked for a newer link. | Press Forgot password? again, or ask an admin. |
| (nothing arrives) | Too many links were asked for that email or from that network in an hour. You still see the same answer. | Wait an hour, or ask an admin. |