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theopsroom Guide

Look after shops (sync, reconnect, rename, disconnect)

Admin → Shop Connections lists every marketplace shop theopsroom syncs orders, stock and returns with. Staff can only Sync now and Import products here; connecting, reconnecting, moving, disconnecting and deleting are for admins.

Shop Connections with Connect shop, the status filters, Sync now, a disconnected shop with Reconnect and its More actions menu
  1. 1. Connect another shop.
  2. 2. Quick filters: show only shops that are connected, need reconnecting, need attention or are disconnected.
  3. 3. Bring in the shop’s new orders now.
  4. 4. The shop’s status.
  5. 5. Approve theopsroom again on the marketplace.
  6. 6. More actions: import, move, disconnect, delete.
Tap or click the picture to open it full size.

Steps

Section titled “Steps”

Sync a shop now

Section titled “Sync a shop now”

Orders come in every 5 minutes by themselves. To bring them in now, click Sync now on the shop’s row. A line under the row says, e.g., “Synced — 3 orders updated.” See Find and sync orders.

Reconnect a shop

Section titled “Reconnect a shop”

A shop shows Needs reconnecting when the marketplace stopped theopsroom’s access. Shopee shops also say “Shopee access ends on … — Reconnect to extend” a week before their access runs out.

  1. Click Reconnect on the shop’s row.
  2. Sign in on the marketplace’s page and approve theopsroom again, as when you connected it.
  3. You come back to Shop Connections and the shop shows Connected. It stays with the same client.

Disconnect a shop

Section titled “Disconnect a shop”
  1. Click ⋯ on the shop’s row and choose Disconnect (or Disconnect shop in its details).
  2. Confirm “Disconnect … shop …? Its orders stay in theopsroom; syncing stops.”
  3. The shop shows Disconnected. To delete its data too, see Delete a shop and its data.

The ⋯ menu

Section titled “The ⋯ menu”
A TikTok shop's More actions menu: Import products, Force import stock, TikTok warehouse, Rename, Move to client and Disconnect
  1. 1. Bring the shop’s listings into theopsroom as products.
  2. 2. Set the warehouse counts from the marketplace’s stock.
  3. 3. TikTok only: which TikTok warehouse theopsroom’s stock goes to.
  4. 4. Give the shop the name theopsroom shows everywhere.
  5. 5. Move the shop to another client.
  6. 6. Stop syncing the shop. Its orders stay in theopsroom.
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A shop’s details

Section titled “A shop’s details”

Click a shop’s name to open its details: when orders were last brought in, the last product import, the client, when theopsroom’s access token expires, and the same buttons.

A shop's details: Sync now, the Orders and Connection sections, and Disconnect shop
  1. 1. Bring in new orders now.
  2. 2. When orders were last brought in, and the last order the marketplace pushed.
  3. 3. The client, and when theopsroom’s access runs out.
  4. 4. Disconnect the shop.
Tap or click the picture to open it full size.

Sellers’ courier settings

Section titled “Sellers’ courier settings”

A seller’s preferred courier, delivery notifications and own courier logins (J&T Express, Shippit) are on the seller’s Courier window in Add and edit clients. Sellers set theirs on their own Shipping page.

What each button and field means

Section titled “What each button and field means”
Item What it means
All shops, Connected, Needs reconnecting, Needs attention, Disconnected Quick filters. Needs attention: connected, but the last sync or import failed or had problems.
Last sync When orders were last brought in, and how many. “Failed” shows the error.
Order pushes When the marketplace last sent theopsroom an order straight away.
Last import The last product import and its counts.
Access token expires When theopsroom’s access to the shop runs out (in the details).

If something goes wrong

Section titled “If something goes wrong”
Message Why What to do
“A sync is already running for this shop.” A sync is under way. Wait a minute.
“This shop is not connected — reconnect it first.” The shop lost its connection. Click Reconnect.
“Sync failed: …” The marketplace answered with an error. Try again later; if it repeats, reconnect the shop.
Section titled “Related pages”