Sign in with a code
Once you’ve set up two-factor sign-in, a correct password isn’t enough on its own. You also type a 6-digit code. Continue with Google needs no extra code: Google’s own sign-in counts.
- Sign in with your email and password. See Sign in.
- The page changes to Two-factor sign-in.
- App: “Enter the 6-digit code from your authenticator app”.
- Email: “We emailed a 6-digit code to” your address, with a Send a new code link.
- Type the code in Code.
- Tick Trust this device for 30 days if this is your own computer or phone.
- Press Verify.
The code step stays open for 10 minutes. After that you sign in again from the password.
Trust this device for 30 days
Section titled “Trust this device for 30 days”Ticked, theopsroom doesn’t ask you for a code on that browser for 30 days. It belongs to you in that browser only. If someone else signs in on the same computer (a packing station, say), they are asked for their own code. Logging out keeps the trust. Changing your password, switching method or an admin resetting your 2FA removes it. You can also press Forget all devices in Two-factor sign-in on your account menu.
Lost your phone or no email?
Section titled “Lost your phone or no email?”Press Use a backup code and type one of your backup codes in Backup code. See Backup codes. When 3 or fewer are left, theopsroom says “You have 3 backup codes left. Make new ones in your account menu → Two-factor sign-in.” Press Continue to go on. With no backup codes left, ask an admin to reset your 2FA.
If something goes wrong
Section titled “If something goes wrong”| What you see | Why | What to do |
|---|---|---|
| Type the code. | The Code box is empty. | Type the code. |
| That code didn’t work. | Wrong, old or already used. App codes change every 30 seconds and work once. | Wait for the next code, or press Send a new code for email. |
| Too many tries — sign in again | 5 wrong codes on one sign-in. | Press Start over and sign in with your password again. |
| Too many wrong codes — try again in 15 minutes | 10 wrong codes for you in 15 minutes. | Wait 15 minutes. |
| This sign-in has expired — sign in again | More than 10 minutes since your password. | Press Start over and sign in again. |
| Email isn’t set up for this app yet. Use a backup code or ask your admin. | Email codes can’t be sent. | Press Use a backup code, or ask an admin. |
| We couldn’t send the email. Use Send a new code, or a backup code. | The email failed. | Press Send a new code, or use a backup code. |
| We’ve already emailed you several codes this hour. Use the newest one, or a backup code. | Too many emails in an hour. | Use the newest code you got. |
| Too many new codes asked for — sign in again | More than 5 new codes on one sign-in. | Sign in again. |
| We sent a new code. | Not a problem: the old code no longer works. | Use the newest. |