Change or confirm your email
Your email is where password reset links go, so it should be real and confirmed.
Confirm your email
Section titled “Confirm your email”If your email isn’t confirmed yet, a banner says “Confirm your email so password resets reach you.”
- Press Send link on the banner. You see “Link sent to” your email.
- Open the email and click the link, then press Confirm. You see Email confirmed.
Accepting an invite from the email link confirms your email too. So does signing in with Google, once your account uses that Google account. Until your email is confirmed, Continue with Google won’t link a new Google account to yours.
Change your email
Section titled “Change your email”- Click your name at the top right and choose Change email.
- Type the New email. If you have a password, also type your Current password.
- Press Send link. You see “We sent a link to” the new address “Your email changes when you click it.”
- Open the email at the new address, click the link and press Confirm. You see Email confirmed and “You now sign in with” the new address. Press Sign in.
Until you click the link, your old email keeps working. The link lasts 24 hours and works once; asking again replaces the earlier link. The old address gets a short note that the email was changed. Changing your email doesn’t change Google sign-in.
If something goes wrong
Section titled “If something goes wrong”| What you see | Why | What to do |
|---|---|---|
| Type a full email address. | The new email isn’t a full address. | Check it. |
| Type your current password. | You left Current password empty. | Type it. |
| That’s not your current password. | The password is wrong. | Try again. |
| That email already belongs to another account. | Someone else uses it. | Use another address. |
| That email has an open invitation. Use another address. | An admin invited it. | Use another address. |
| Your email is already confirmed. | Nothing to confirm. | Nothing. |
| Email isn’t set up for this app yet. Ask your admin. | theopsroom can’t send email yet. | Ask an admin to change your email (see Change someone’s email). |
| Too many emails asked for — try again later. | More than 5 links in an hour. | Wait an hour. |
| This link has expired or was already used. Ask for a new one. | The link is older than 24 hours or was used. | Ask for a new one. |
| That email now belongs to another account. Ask for a new link. | Someone took the address after you asked. | Ask again with another address. |
Changing your password cancels an email change you haven’t finished.