Warehouse staff: start here
Warehouse staff use theopsroom on a computer or a phone. Most warehouse screens work with a barcode scanner or the phone’s camera. On a phone, the bottom tabs for staff are Home, Orders, Scan, Pack and More: see Use theopsroom on a phone. Admins can do everything on these pages too.
Your day
Section titled “Your day”| When | Where in theopsroom | Task |
|---|---|---|
| Start of the day, and any time | Orders | Find and sync orders |
| Packing several orders at once | Orders | Pack from the Orders list |
| Through the day | Pick & Pack (on a phone, the Pack and Scan tabs) | Pick & Pack |
| A seller’s big batch (a live sale) | Pick & Pack, Bulk packing tab | Bulk packing |
| Using a scanner or the camera | any scan box | Scanning with a phone, scanner or camera |
| A Shopify order to pack | Pick & Pack | Ship a Shopify order |
| Labels you didn’t print yet | Pick & Pack | Labels to print later |
| A courier’s driver arrives | Outbound | Hand parcels to the courier |
| A seller’s delivery arrives | Stock > Inventory > Inbound & Receiving | Receive a delivery |
| After receiving | Stock > Inventory > Put away | Put stock away |
| Shelf labels | Stock > Inventory > Shelves | Shelves and shelf labels |
| Counts look wrong | Stock > Inventory | Find, adjust and move stock |
| A returned parcel arrives | Returns | Check in a returned parcel |
| Counting what came back | Returns | Check a return |
| A seller asks for free gifts | Products > Gift rules and Gift lists | Set up gift rules and lists for a seller |
| End of the month | Billing | Make and send an invoice |
| An invoice was wrong | Billing | Cancel and reissue, or resend an invoice email |
Products, listings, gifts and shops for sellers
Section titled “Products, listings, gifts and shops for sellers”You can do sellers’ product and gift work for them. These pages are written for sellers, and work the same for you (choose the seller where a page asks):
- Find products, Add a product, Write a description with AI, Duplicate a product, Delete a product
- Publish a product to a shop, Listing statuses, Send product changes to shops, Listing templates, Upload batches, Import products from a shop
- Gift rules, The monthly gift rules sheet, Gift lists
- Shops
Working on one shop
Section titled “Working on one shop”Choose a shop in the shop list at the top of the screen. Orders, Pick & Pack, Outbound & Shipping and Returns then show only that shop. Choose All shops to see everything again.
What admins do instead
Section titled “What admins do instead”A few things are for admins only: changing or cancelling a courier booking, adding or switching off shelves, marking invoices paid and deleting sent invoices, and every page under Admin. If you need one of these, ask an admin. The Admins section explains them.