Design your enquiry form
This page is for website editors (admins with Website editor switched on). The enquiry form is the form visitors fill in to ask for a quote. You choose the questions. Their answers arrive in Enquiries (see Filter and download enquiries).
Open the form
Section titled “Open the form”Open Website, then the Enquiry form tab. You see two cards.
Always on the form
Section titled “Always on the form”These fields are always asked and always required, so you can follow up: name, email, phone, company and the consent tick. You can’t remove them (they show Locked), but you can reword each one. Clear a wording and the usual one comes back.
Your questions
Section titled “Your questions”The heading shows how many you have, for example Your questions (3 of 20). You can have up to 20.
- Press + Add question. A sheet opens.
- Choose the Type:
| Type | What the visitor does |
|---|---|
| Short answer | Types a line. |
| Paragraph | Types a longer answer. |
| Pick one | Chooses one option. |
| Pick several | Ticks as many options as they like. |
| Number | Types a number. |
- Type the Question. Add a Help line (optional) if you want small words shown under it.
- Switch Required on if the visitor must answer.
- For Pick one and Pick several, add the options with + Add option (Remove takes one away). For Pick one, choose Show as Buttons or Dropdown.
- For Number, you can add a Unit (optional), such as “orders a month”.
- Press Done. Closing the sheet without Done cancels: nothing is added.
Choose a question to edit it. Use the arrows to move it up or down (on a computer you can also drag it). Delete in the sheet removes it. For a question you have already saved, it first asks “Delete this question? Answers already received keep it.” so older enquiries keep their answers.
If you rename a question, older enquiries still show the wording the visitor saw.
Preview
Section titled “Preview”Above the cards, switch between Edit and Preview. Preview shows only the form. On a phone-sized screen the preview has a phone and a computer view.
For your whole site, press Preview website. Choose the Page that shows the form. Press Back to the form when you’re done. If none of your pages shows the form yet, add a Quote form section or a Form block (see Build your own sections).
Publish
Section titled “Publish”Changes save by themselves (the corner shows if one isn’t saved, with Not saved — try again). This screen has no Publish button. Publish the website as usual, from the website’s Publish. Until you do, visitors keep seeing the old form.
If something goes wrong
Section titled “If something goes wrong”| What you see | Why | What to do |
|---|---|---|
| “You can have up to 20 questions.” | The form is full. | Delete a question you don’t need. |
| Not saved — try again | The change didn’t save. | Press it to try again. |
| “None of your pages shows the form yet…” | No page has a Quote form section or Form block. | Add one, then preview again. |
| My new question isn’t on the live site | You haven’t published. | Publish the website. |
| I closed the sheet and my question is gone | Closing cancels. | Press + Add question and use Done. |