Skip to content

Listing statuses and fixing a rejected listing

Each product’s Listings box shows every shop it’s in, with a status and a line explaining it. Statuses refresh by themselves while a listing is being published or reviewed.

On Products, each shop a product is in gets one label:

Label What it means
Listed Live, pending review or being published, with nothing waiting to be sent.
Not listed yet Not on sale in that shop: a draft or skipped listing.
Changes not pushed You changed the product after it went live and haven’t pushed the change yet.
Push failed The listing is in Error, or the last push didn’t go through.
Rejected The marketplace rejected it.

The Listings menu on the left of Products counts products for Listed, Not listed yet, Changes not pushed and Push failed. Click one to see those products. See Send product changes to your shops to clear Changes not pushed.

  1. Open the product and look at the Listings box.
  2. Read the status badge and the line under it. Errors are in red; notes from the marketplace are in amber.
  3. Click Check now to ask the marketplace for its latest answer. You see “… says: …”.
The Listings box: a listing pending review, what it means, Check now and Edit details
  1. 1. The listing’s status in that shop.
  2. 2. What the status means.
  3. 3. Ask the marketplace for the latest status now.
  4. 4. Change the listing’s details (not its category).
Tap or click the picture to open it full size.
Status What it means
Draft Being prepared — not sent to the marketplace yet. Click Continue to finish it.
Skipped Not listed in this shop (by choice). Unskip makes it a draft again.
Publishing Uploading images and creating the product…
Pending review Waiting for the marketplace’s quality check.
Live On sale in the shop.
Rejected The marketplace rejected the product.
Error Publishing stopped — see the message, fix it and retry.
Removed Deleted on the marketplace — publish again to list it. Click Publish again.
A listing Lazada rejected, with the reason under it
  1. 1. The marketplace turned the listing down.
  2. 2. Why, in the marketplace’s words: fix this, then publish again.
Tap or click the picture to open it full size.
  1. Read why it was rejected in the marketplace’s Seller Center (the reason is often only shown there).
  2. Fix the product in theopsroom (photos, name, description) and click Save, or click Edit details to change the listing’s details.
  3. Push the change: click Push to … on the listing. Pushing a rejected listing sends it back for review, so it shows Pending review again. Or click Check again if you fixed it in Seller Center.
  1. Read the red message on the listing.
  2. If it never reached the marketplace, click Edit & retry, fix what the message says, then click Save & retry. You see “Listing updated — publishing again.”
  3. If you fixed the product itself, click Retry. You see “Publishing again.”
Button When it shows What it does
Check now Pending review, Live, Rejected Asks the marketplace for the latest status.
Edit details On the marketplace Change the listing’s details. The category can’t change.
Edit & retry Error, never sent Fix the details and publish again.
Retry Error Publish again as it is.
Check again Rejected Ask the marketplace to look at its review again.
Continue Draft Open the Publish window to finish it.
Unskip Skipped Make it a draft again.
Publish again Removed List it again.
Message Why What to do
“Rejected by … — open the product in … Seller Center to see why” An imported listing was rejected on the marketplace. Read the reason in Seller Center.
“Inactive in Seller Center” / “Deactivated in TikTok Seller Center” The listing is switched off on the marketplace. Switch it on in Seller Center.
“… didn’t keep the brand “…” …” The marketplace dropped a brand it doesn’t know. Use No Brand, or a brand registered with the marketplace, next time.
“Only listings sent to the marketplace can be checked” It’s still a draft. Publish it first.