Backup codes
When you set up two-factor sign-in, theopsroom gives you 10 backup codes. Each works once. They’re your way in if you lose your phone or can’t get an email.
Save them
Section titled “Save them”On “Save your backup codes” press Copy (you see “Copied”) or Print, and keep them somewhere safe, like a password manager. theopsroom shows them only this once. Tick I’ve saved these, then press Continue. You can’t close the screen before that.
Use one
Section titled “Use one”- Sign in with your password. On Two-factor sign-in, press Use a backup code.
- Type a code in Backup code and press Verify.
That code is now used up. Two-factor sign-in on your account menu shows how many are left (for example “7 backup codes left”). Make new ones before you run out.
Make new ones
Section titled “Make new ones”- Account menu → Two-factor sign-in → New backup codes.
- Type a Current code (app code, emailed code or a backup code) and press Make new codes.
- Save the new 10. The old ones stop working.
Lost the phone and the codes?
Section titled “Lost the phone and the codes?”Ask an admin to reset your 2FA. Nobody can reset their own.
If something goes wrong
Section titled “If something goes wrong”| What you see | Why | What to do |
|---|---|---|
| That code didn’t work. | The backup code is wrong or was already used. | Check you typed it right, or try another. |
| Type a code. | Current code was empty. | Type one. |
| Too many wrong codes — try again in 15 minutes | 10 wrong codes in 15 minutes. Backup codes count too. | Wait 15 minutes. |
| Set up two-factor sign-in first. | You don’t have 2FA yet. | Set it up. |